Superior National Bank: Power outage leads to fraudulent debit, ATM card charges

HANCOCK, Mich. (WLUC) - Update 1:30 p.m., January 14
Superior National Bank has released an update.

"We have received word from our vendors that our debit and ATM cards are operational. Thank you for your patience. We apologize for any inconvenience this may have caused."

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Superior National Bank says its debit and ATM card services should be operational again Monday after a small amount of fraudulent activity over the weekend.

In a Facebook post, the bank says a widespread power outage in Georgia caused a hardware issue at the vendor who processes Superior National Bank debit and ATM card transactions. This issue resulted in a small amount of fraudulent activity on some bank-issued debit and ATM cards.

As a proactive measure, Superior National Bank disabled several types of bank card transactions to provide additional safeguards to customers. Out of an abundance of caution, the bank began an internal investigation.

At this time, the bank says it does not appear that any confidential or personal information on its system was accessed. Superior National Bank will continue to work with its processor to carefully monitor accounts for suspicious activity.

The bank says additional safeguards put in place proved to be very effective. The majority of fraudulent charges were under $100 and immediately identifiable. The bank is contacting affected customers directly and removing any fraudulent charges and corresponding fees from their accounts.



 
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