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Fasthealth Security incident impacts eastern UP

 Photo courtesy: War Memorial Hospital
Photo courtesy: War Memorial Hospital (WLUC)
Published: Apr. 17, 2018 at 12:01 PM EDT
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Community members may have received a letter from FastHealth Interactive Healthcare notifying them of a security incident. War Memorial Hospital has received inquiries from staff and community members regarding the legitimacy of the letter. FastHealth provides website programming and hosting for hundreds of hospitals and other healthcare organizations. Fasthealth provided these services for WMH from January 2009 through August of 2013.

“This potential breach of information of the FastHealth servers is unfortunate. WMH discontinued contracted services in 2013. We take the privacy of community members, employees and patients very seriously,” said David Jahn, CEO of WMH. “WMH conducts annual security audits through an independent firm to ensure the security of Personal Health Information (PHI).” He added.

FastHealth determined, through a lengthy investigation, that an unauthorized third-party accessed their web server, and may have been able to acquire information from certain databases. It is unknown as to whether the databases were breached or if information was actually retrieved.

The Fasthealth server in question contained information submitted on the WMH employment application forms, from which, information may or may not have been accessed. The information did not include Health Information protected (PHI) by HIPAA such as medical records, patient portal data, online bill pay information such as credit card or bank account, or any other forms on the web site or linked to/from the web site.

FastHealth is required to notify persons who may have been affected by this unauthorized access to the FastHealth server and has sent letters to those whose information had the potential to be accessed. FastHealth is offering one year’s identity monitoring services to all persons who receive the letter. Service includes credit monitoring, fraud consultation, and identity theft restoration. If you have received a letter, and have questions, comments or concerns, WMH recommends contacting FastHealth directly at the number included in the letter, 1-833-215-3730.