UPDATE: 911, Verizon service restored in Upper Michigan Friday morning

 Negaunee Regional Dispatch telecommunicator assisting in 911 emergency services.
Negaunee Regional Dispatch telecommunicator assisting in 911 emergency services. (WLUC)
Published: Jan. 31, 2020 at 2:47 AM EST
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911 emergency services are back online Friday morning throughout Upper Michigan after a recent system upgrade caused a widespread outage for about five hours overnight.

Negaunee Regional Dispatch Communication Supervisor Kory Dykstra says these glitches happen as more technology is implemented. He assures there is always a fix and any problem with 911 is an immediate priority.

For future outages, call your local administrative line and make sure to give your phone number and address needed for service.

"When you call that number, you are still able to get emergency services,” said Dykstra. “The only thing the public has to remember is we do not have, what they call ANI and ALI, Automatic Number Indicator and Automatic Locator Indicator."

Only 911 emergency services have the ANI and ALI services.

When 911 emergency services are out, call the following numbers:

Marquette County Central Dispatch: 906-475-9912

Alger County: 906-387-7030

Dickinson County: 906-774-6262

Delta County: 906-786-5911

Menominee County: 906-863-6614

Keweenaw County, Houghton County, Ontonagon County, Baraga County, and Schoolcraft County: 866-411-0018

Gogebic County and Iron County: 906-875-4425

Chippewa County, Luce County and Mackinac County: 906-495-7488


UPDATE at 8:00 a.m. Friday:

911 service has been restored in Upper Michigan after a technical issue caused a widespread outage for five hours overnight.

Some counties' data systems are still affected, so if you call 911, be prepared to provide the following:

1. Location of Emergency

2. Your First and Last Name

3. Your Phone Number

4. What Exactly is Happening

If you experience any difficulties when dialing 911, call your county's administrative line.

Some outages with Verizon towers were reported overnight, as well.



911 outages are being reported across Upper Michigan Friday morning.

If you try to make a 911 call and cannot get through, call your local administrative line.

Marquette County Central Dispatch says to call 906-475-9912.

In Alger County, it's 906-387-7030.

In Delta County, call 906-786-5911. When calling, make sure to give your phone number, address of location needed for service and name as the 911 service is out and will not give location details.

Menominee County confirms its 911 lines are not working, too. If you have an emergency there, call 906-863-6614.

In Keweenaw County, Houghton County, Ontonagon County, Baraga County, and Schoolcraft County call 866-411-0018.

It is unknown how long this 911 outage may last. The MSP says an upgrade to the 911 system caused a technical issue that crews are working to resolve.

The MSP says it also appears Verizon towers are down, too.

***UPDATE**** Menominee County 911 lines and all systems are operational at this time. 911 service has been restored...

Posted by Menominee County E-911 on Friday, January 31, 2020