Bell Hospital is making a national name for itself.
ISHPEMING -- Bell Hospital has been ranked nationally in the 99th percentile for physician service and the 98th percentile for overall patient care satisfaction.
"We were honestly shocked when our fourth quarter 2008 rankings came in at the level that they did," said Dave Edwards, Marketing Director for Bell Hospital.
The results are from Press Ganey, which measures patient satisfaction on a weekly basis at nearly 1,800 hospitals across the U.S.
"Well, it's great compliment," says manager Debbie Dix of the Cardio-Pulmonary Unit. "We worked hard at this."
According to Dix, hospital staff have been reviewing the results, which are submitted by patients to Press Ganey, and then focusing in on the areas that needed improvement.
Spending time with patients has become a top priority.
"There's more dialog between the patient and the caregiver," comments Dix. "They're more informed, and anybody who is more informed is usually happier with the outcome."
Press Ganey measures patient satisfaction on a scale of 1 to 5 in 11 main categories, which vary from physician care to quality of food.
"For Bell to be ranked in the top two percent for overall patient care satisfaction and in the top one percent for physician satisfaction is absolutely amazing," Edwards said.
Hospital officials say the key to their newfound success is following up with patients--making sure the service they're delivering to them is what they want, and that the patients leave the hospital feeling satisfied.
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